Contact Support

Whether you need assistance with a recent order, tracking updates, or information regarding our premium CBD formulations, our customer support team is at your service. We are committed to providing you with fast, efficient, and reliable support.

Order Assistance

To help us resolve your enquiry as quickly as possible, please include the following details in your email:

• Your order reference number (e.g., #HE1001)
• The full name and email address associated with the order
• A short summary of how we can assist you
• Clear, high-resolution photographs if your delivery arrived damaged or defective

Returns & Enquiries

We want you to have total confidence when shopping with The Hemp Engine. To request a return or check your eligibility, please email us at support@thehempengine.co.uk before returning any items so we can issue your approval instructions.